When customer requests are leading to new features – CAPcargo driver app
We have heard the same customer questions again and again: “Why don’t you offer an own driver app? You know, not a big fleet management system, we don’t want to monitor the engine, just transmitting orders to the drivers and getting confirmations back.”gement System, wir müssen nicht den Motor überwachen, einfach um Aufträge zu übermitteln und Bestätigungen zurückzusenden.»
In the past our reply was relatively easy. Use one of the Fleet Management Systems, there are many providers out in the market, and we will build a smart integration. Since our customers continued to ask for an out of the box CAPcargo application, we have launched prototyping of an app in early 2019. As part of the CAPcargo employees cap.lab initiative, a first version built on the Microsoft PowerApps platform was quickly available. We learnt a lot about usability during this time. Knowing the work of a driver, we have also seen that this first version was not in line with our expectations. Not reactive enough, limitations in the user interface and other elements brought us to the conclusion that only a “real” app can get us closer to our vision.
During Summer 2019 we have launched the development of an android app. The work is nicely progressing, and we expect to have a beta version available beginning 2020. We are happy that a pilot customer will start testing the application and we can take the real-life feedback directly into account while we continue developing additional features into the app. When coming closer to the official launch, more information to follow.