Home shopping is not new, but distribution channels are changing. Manufacturers might skip local distribution centers and sales points and deliver goods directly to the home address of the buyer. In urban areas, people don’t have a car or don’t want to shop anymore in the suburbs.
Logistic service providers not only take a delivery role, but offer also additional services. Starting from taking an old sofa back to the mounting of new equipment. For the transportation company this is only some extra business, others would call it off-site manufacturing.
The rendering of the additional services is on the other hand not just an activity the regular driver is doing. Know how is needed and customers are expecting that the local “driver” is representing their values.